ClearNest Cleaning Services
 
Terms of Service
 
By booking a cleaning service with ClearNest, you agree to the following terms and conditions.
 
Booking & Payment

• Payment is required at the time of booking unless otherwise agreed.

• Appointments are confirmed once payment has been successfully processed.

• Prices listed are based on the selected service and information provided during booking.
   

Additional Services

• If additional cleaning time or services are required beyond the original booking, no additional work will be performed without your approval.

• Any approved additional time or services will be billed separately.
   

Home Access

• Customers are responsible for providing safe and timely access to the property.

• If our team is unable to enter the home or must wait more than 15 minutes, the appointment may be canceled.
   

Condition of the Home

• Please ensure utilities such as water and electricity are available during the appointment.

• Excessive clutter, biohazards, pest infestations, mold, or hazardous materials are not included in standard cleaning services. ClearNest reserves the right to decline or stop service if conditions are unsafe.
   

Satisfaction Guarantee

• If you are not satisfied with your cleaning, please contact us within 24 hours of your appointment.

• We will work with you to address any areas that may have been missed.
   

Liability

• ClearNest is fully insured.

• Customers should notify us of any fragile, valuable, or delicate items before the appointment.

• ClearNest is not responsible for damage resulting from pre-existing conditions, normal wear and tear, improperly installed fixtures, or unsecured items.
   

Right to Refuse Service
 
ClearNest reserves the right to refuse or discontinue service if unsafe working conditions, aggressive pets, threatening behavior, or hazardous environments are present.
Cancellation Policy
 
We understand that plans change.
 

• Cancellations or rescheduling requests made 24 hours or more before your appointment are free of charge. Your payment may be refunded within 2-3 business days.

• Cancellations made less than 24 hours before the scheduled appointment may be refunded 50% of the scheduled service price.
   

• Same-day cancellations or failure to provide access to the home may be charged 100% of the scheduled service price.
   

• If ClearNest must cancel or reschedule due to weather, illness, or unforeseen circumstances, we will contact you as soon as possible and work with you to arrange a new appointment.
  
  
   

Thank you for choosing ClearNest.
We appreciate the opportunity to help keep your home clean and comfortable.